1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 5 days of delivery.
- A valid proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Opened or used kitchen appliances.
- Perishable goods such as food-related items.
- Customized or special-order products.
- Clearance or final sale items.
3. Refund Process
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be processed within 5 business days, and the amount will be credited to the original payment method.
- Shipping charges are non-refundable, unless the return is due to a defective or incorrect item.
4. Exchanges
- If you receive a defective or damaged item, please contact us within 5 days for an exchange.
- The product must be returned in its original condition.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item.
6. How to Initiate a Return
To start a return, please contact us at:
Email: info@thekitchengears.com
Website: [https://thekitchengears.com/]